FAQ

What is the timeframe for placing an exchange request for any product?

For Any Product, You Need To Raise The Request Within 7 Days Of The Product Being Delivered To You. Within These 7 Days, You Can Thoroughly Check The Product, And If You Don't Like It, You Can File An Exchange Request As You Wish.

Are there any products that cannot be exchanged?

You Can Exchange Any Product As Long As It Is In Perfect Condition And Still Has The Original Tags Intact And Attached To The Product. If The Tag Is Removed, The Product Will Be Considered In A "Used" Condition And Will No Longer Be Eligible For Exchange Or Refund In The Form Of Store Credit.

Do I get a credit note for exchanged goods?

Unfortunately, For Goods Brought For Exchange, No Credit Note Will Be Given.

Can I exchange goods bought on special discounted sales?

Yes, You Can. However, For Such Products, The Exchange Will Be Done Based On The Discount Rate Applicable On The Date Of The Exchange And Not On The Discounted Rate You Purchased The Product At.

How do I apply for an exchange of a product I bought previously?

To initiate a product exchange, please visit our website's 'Returns and Exchanges' page and follow the provided instructions, ensuring your purchase meets our return policy criteria

In case of cancellation and non-delivery of products, how do I get my refunds?

Your Refund Will Be Automatically Credited Back To The Original Source Account. Bonnaty Private Limited Reserves The Right To Reship The Product Back To The Customer If It Is Found To Be Used Or Damaged In Any Way. The Request For Refund/Exchange Will Then Be Canceled. The Customer Will Also Be Charged Rs.100 For Reshipping.

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